Booking & Reservations
Q: How do I book a vacation rental with Premier Kauai?
A: You can book directly through our website at www.premierkauai.com or contact us for personalized service. Booking direct ensures the best rates and no hidden third-party fees.
Q: Is there a minimum night stay requirement?
A: Most of our properties require a 3-to-5 night stay. This may vary by unit and season.
Q: What is your cancellation policy?
A: For direct bookings: Cancellations made at least 60 days prior to arrival receive a full refund, minus a $75 non-refundable reservation fee.
For third-party bookings (Airbnb, Vrbo, etc.): Cancellations made at least 30 days prior to arrival are fully refundable. No cancellation fee is charged by Premier Kauai, though platform-specific terms may apply.
In both cases, cancellations within 30 or 60 days of arrival are non-refundable unless we are able to rebook the dates.
Property Information
Q: Do your units have air conditioning?
A: Many of our units offer A/C, while other use natural trade winds and ceiling fans. Check the unit description for details.
Q: Is there a washer and dryer in the unit?
A: Laundry access varies by property. Here’s a breakdown:
- Wailua Bay View – In-unit washer and dryer
- Hale Awapuhi, Lanikai – In-unit washer and dryer
- Kaha Lani, Lae Nani – Laundry facilities on-site, if not in unit
- Kapaa Sands – Coin-operated laundry room on property
- Plantation Hale – Coin-operated laundry in each building
- Islander On The Beach – No laundry access; nearest is Laundromat Express in Kapaa
Q: Is smoking allowed in or around the property?
A: All of our units are non-smoking. This includes lanais and common areas. Kauai County Law also prohibits smoking within 20 feet of entrances, exits, windows, or ventilation systems of any public building.
Location & Amenities
Q: How far are your rentals from the airport?
A: Most of our East Side rentals are 10-15 minutes from Lihue Airport.
Q: Do you provide beach gear?
A: Many units include beach chairs, towels, and coolers. Umbrellas are not provided, but you can rent beach gear from:
- Nana’s Baby & Beach Gear Rentals: www.nanasbabyequipment.com
- Babylicious Kauai: www.babyliciouskauai.com
Q: Can I request early check-in or late check-out?
A: These requests are based on availability and cannot be guaranteed. Please text or call us once you land on island. Fees may apply if approved.
Payments & Fees
Q: What forms of payment do you accept?
A: We accept all credit cards. An initial payment of 50% is due at the time of booking. The balance is due 60 days prior to check-in.
Guest Services
Q: Can you help us plan activities during our stay?
A: Yes! While we don’t book directly, we partner with Kauai Vacation Activities. Contact Sonja at sonja@kauaiva.com for help booking luaus, tours, and adventures.
Q: What should we do if it rains?
A: Visit indoor attractions like the Kilohana Train Ride, Lihue Bowling Alley, or local museums. Avoid flooded roads and tune into KONG Radio 93.5 FM or Hawaii News Now for weather updates.
Q: Who do I contact for help during my stay?
A: Our local team is available by phone or email and happy to assist with anything you need during your stay.
Property Management
Q: Do you manage vacation rentals for owners?
A: Yes! Premier Kauai offers full-service management including marketing, guest services, cleaning coordination, and maintenance.
Q: What makes your management services stand out?
A: We are Native Hawaiian and Wahine-owned with deep local roots. We treat every property with care and every guest like ʻohana.
Q: How do I get started with management services?
A: Reach out through our Contact page or call our office. We’ll schedule a consultation and create a management plan tailored to your goals.
Real Estate
Q: Can you help me buy or sell property on Kauai?
A: Absolutely! We are a fully licensed real estate company offering personalized buyer and seller representation across the island.
Q: Who are your real estate professionals?
A: Our team includes Cindy Plemer (RB-22947), Jonah Plemer (RS-86573), and Sharon Gibson (RS-77246). Together, we bring decades of local expertise.
Q: Do you offer investment property consultations?
A: Yes, we specialize in helping clients find vacation rental-friendly investments with strong ROI potential.
Q: How can I view current listings?
A: Email anyone in our office for a personalized property search based on your goals and budget. We’re happy to help you explore the Kauai Real Estate market with aloha.
